Frequently Asked Questions (FAQ)

Q. Where are you located and what are your hours of operation?

A.     As of December 1, 2010, we will be operating from our new location at
Piedmont Party Rentals
6601 San Leandro Street
Oakland, CA 94621

Our office/warehouse sits right on the corner of 66th and San Leandro Street. Our entrance is off of San Leandro Street.

Our hours of operation are:
Monday – Friday 9:00am – 5:00pm
Saturday – 9:30am – noon
Sunday – We are closed

Q. Are the rental prices listed for a 24 hour rental period, and when do I have to return the items?

A.  The prices listed on our website and price sheet are for a “one day” rental period, which typically covers one event use. We allow our customers to pickup their items (or have them delivered) the day before their event, and allow them to be returned the day after the event during our normal operating hours.

Q. Do I have to wash the items before I return them?

A.     No. We do not require that items rented from us be washed before being returned. However, for sanitary reasons, we require that all items that are returned to us be rinsed free of food or other items (linens excluded). A cleaning charge will be charged for any items returned dirty. Linens MUST be returned free of loose food or other objects such as decorative confetti.

Q. I see that items on your price sheet have "case quantities"; what if I don't need that many items for my party?

A.     All items such as glasses, plates, napkins, and flatware are pre-packaged for sanitary reasons and allow for safe and secure transport. Also, pre-packaged standard quantities allow for ease of counting when you pickup your items and for quick counting when you return. Unfortunantly, we are not able to break standard package quantities.

Q. Can I place an order over the phone, or do I have to come into the showroom in person?

A.     We always like for our customer’s to come into our showroom and see the items in person. However, we understand that this isn’t always practical and often our website will provide the necessary information. In those cases, we are very happy to take your order over the phone. When placing an order by phone, we will need contact and billing information.

Q. How far in advance should I place my order?

A.     The simple answer is “As far in advance as possible”. During the peak months, weekend availability can be somewhat limited on certain items. It is best to book at least a month in advance. In those instances where you have less time, we make every effort to make sure that we have the items you need for your event.

Q. Do you provide delivery/pickup and setup/take down services?

A.     Yes. We need advance notice on these requests and additional information can be found under the “Services” section of the website.

Q. Do you have a price sheet?

A.     Yes, the price sheet can be found under the Tips/Tricks/Information Section of the website.